Quality You Can Trust
Johns Hopkins Employer Health Programs is committed to connecting our members to high-quality, safe and reliable care.
- Full health plan accreditation by the National Committee for Quality Assurance (NCQA)
- Rated 4 out of 5 in the NCQA Commercial Health Plan Ratings 2025
- Only locally available commercial health plan rated 4 out of 5 or higher for three consecutive years
- Rated 4.5 out of 5 in the Satisfaction with plan physicians measure and the Prevention and population composite
- Focused on improving care, safety, service and member experience
Measuring What Matters
Each year, Johns Hopkins EHP is evaluated using nationally recognized measures that help members compare health plans with confidence. Our consistently high ratings demonstrate our commitment to coordinating care and delivering service you can rely on — today and in the future.
What We Focus on for YOU
Our Quality Improvement efforts are centered around four key goals:
Improving your experience as a member
Enhancing your safety
Strengthening the quality of your clinical care
Delivering responsive, dependable services for you
How We Improve Care for YOU
We use trusted national measures and real member feedback to guide our improvement efforts, including:
- Clinical quality results (HEDIS®)
- Member experience surveys (CAHPS®)
- Feedback from members and providers
- Review of claims, pharmacy
,and utilization data - Patient safety and quality performance indicators
By reviewing this information regularly, we identify trends, address concerns, and work with providers to improve care and outcomes for you, our members.
