Your EHP Member Portal and App
Your personal path to care and plan benefits.
Most plan information is available here at EHP.org. But when you log in, you’ll see personal coverage and cost information.
Note: If you are a first-time user, you will need to create a new account. Your HealthLINK login will not work. Use a personal email address, not your Johns Hopkins one.
Need something from HealthLINK?
Our previous member portal, HealthLINK, will stay available until late October 2026 so you can retrieve old messages and documents. After that, HealthLINK will no longer be accessible. For everything else, please use the new member portal. Access HealthLINK.
What you can do
- View, print, or replace your ID card — yours or anyone on your plan
- Find a doctor, now with EHP and Cigna Healthcare PPO providers in one search
- Switch to digital EOBs
- Check claims and authorizations
- Look up what your plan covers
- Track your deductible and out-of-pocket spending
- Send a secure message to Customer Service
Get the app
Download the Johns Hopkins Health Plans app. This will be the best experience on your phone or tablet.
Questions?
We’re here to help. Find answers to the most commonly asked questions.
How do I create a member account?
At the top of any page on this website, click Member Login, or go directly to register.jhhp.org/member. Fill out all required fields and follow prompts to confirm your email address and set up an optional authentication method.
Can I change my primary care provider (PCP)?
Yes. There are two ways to do this:
Option 1: Quick Actions
- From your Home Page, select Change PCP under Quick Actions.
- You’ll see a list of primary care providers near your home address who are accepting new patients.
- Once you find the PCP you want, click Select PCP.
Option 2: Find Care
- Log in and go to Find Care.
- Open the provider’s profile.
- Select Request PCP Change.
Either way, you’ll get a confirmation email and a notice in your account. The change generally takes 3–5 business days to process.
You can also call Customer Service at 800-261-2393 or send us a secure message from your online account.
Can I send a message to Customer Service?
Yes, if you prefer to send us a secure message instead of calling, log into your account. Go to Messages & Notifications, then Message Center, and select New Message. Choose the topic closest to your question and write your message. You’ll receive an email notification when a reply is ready. Don’t use messages for medical emergencies — call 911 or go to the nearest emergency room.
How do I find a doctor?
Log into your online account by clicking Member Login or visit member.jhhp.org. Select Find a Doctor from Quick Actions, or go to Find Care. Enter your location and what you’re looking for — a provider’s name, a specialty, a hospital, or a facility. All providers in the EHP and Cigna Healthcare PPO networks appear in one search inside your portal account. You no longer need to check two separate directories, and each provider’s details show which network they’re in.
What if I forget my password or get locked out?
Select Forgot Password on the sign-in page and follow the prompts. If your account is locked after too many failed attempts, call Customer Service at 800-261-2393. We’ll verify your membership before unlocking the account.
Need help?
Our customer service team is here to assist. Call us at: