Contact Us
We’d love to hear from you! From here, you can contact Customer Service or find the phone numbers for our other various departments. If you’re looking for specific information about your benefits, use the EHP Benefits Explorer. You may also find the answer to your question in our Frequently Asked Questions.
If you’re looking to contact Customer Service, you can do so by:
- Emailing ehpcustomerservice@jhhc.com
- Filling out the form below
Note: If you choose to email Customer Service, do not include any Personal Health Information (PHI). If you need to discuss PHI, please contact the Customer Service department on 1-800-261-2393.
You can select a Primary Care Physician through your HealthLINK member portal or by calling Customer Service on 1-800-261-2393.
Contact Customer Service
To email customer service, you may fill out the form below. If you are seeking information about your personal account, you will be contacted by one of our customer service representatives so they can get more information from you.
Note: Do not use this email to select a Primary Care Physician. Login to your HealthLINK member portal to select a Primary Care Physician.
Contact Various Departments
| Organization | Address | Phone | Fax |
|---|---|---|---|
| EHP Customer Service (M-F 8 a.m. – 5 p.m.) |
7231 Parkway Drive Suite 100 Hanover, MD 21076 |
410-424-4450 800-261-2393 866-276-7889 (Suburban Hospital) |
410-424-4895 |
| EHP Specialty Appointment Line | 866-206-7210 | ||
| Mental Health and Substance Use Disorder Services | 7231 Parkway Drive Suite 100 Hanover, MD 21076 |
410-424-4476 800-261-2429 |
410-424-4891 |
| National Network of Providers MultiPlan www.multiplan.com |
N/A
|
866-980-7427
|
N/A |
|
Dental Services —
Delta Dental
www.deltadentalins.com |
N/A | 800-932-0783 | N/A |
|
Health and Dependent Care Flexible Spending Accounts — Wageworks www.wageworks.com
|
CLAIMS ADMINISTRATOR P.O. Box 14053 Lexington, KY 40512 |
877-924-3967 | 877-353-9236 |
| Cobra Services — WageWorks www.wageworks.com |
PO Box 14055 Lexington, KY 40512-4055 |
877-924-3967 | N/A |
| EHP Care Management | 7231 Parkway Drive Suite 100 Hanover, MD 21076 |
410-424-4480 800-261-2421 |
410-762-5205 |
| Short-Term Disability | 7231 Parkway Drive Suite 100 Hanover, MD 21076 |
410-762-5312 | 410-762-5313 |
| Pharmacy www.caremark.com | PO Box 961066 Ft Worth, TX 76161-0066 |
888-543-4921 | N/A |
| Provider Relations |
7231 Parkway Drive Suite 100 Hanover, MD 21076 |
888-895-4998 | 410-424-4604 |
