When registering for a HealthLINK@Hopkins account, you will be asked 2 security questions. In the event that you ever forget your password, you can reset your password by giving your username. You will have 24 hours to click on the link sent to your email. When you click on the link, you will be asked to answer the security questions. If you enter the wrong password 3 times, your account will be locked and you will have to call Customer Service directly at 1-877-814-9909 Member option #2. For security purposes, Johns Hopkins Health Plans outsources this Customer Service function to another company, HealthTrio. HealthTrio’s Customer Service will ask you your security questions. If you do not answer correctly, you will be locked out of your account until Johns Hopkins Health Plans is notified and can verify your membership. You will be contacted upon verification and you will be able to reset your password and access your HealthLINK@Hopkins account.
